Fairplay Privacy Policy

This Privacy Policy explains what information we collect, why we use it, when we share it and how we protect it. The policy applies when you visit our website, use the Fairplay App, create a Fairplay ID, make a transaction or contact support.

We use account information to operate Fairplay, protect users, process account activity, prevent fraud and meet legal duties that apply to our services.

1. Information We Collect

Account Information

Name and account identifiers.
Mobile number and email address.
Date of birth or age information where required.
Fairplay ID, login records and account settings.

Verification Information

When an account check requires proof, we collect the information needed to confirm identity, age, payment ownership or account security. This can include identity or address documents where the applicable process requires them.

Payment and Transaction Information

Deposit and withdrawal records.
Payment method or payment identifiers needed for a transaction.
Transaction amount, date, status and reference details.
Wallet and account balance activity.

Betting and Game Activity

We keep records linked to account use, including bets, selections, stakes, odds, game activity, results and related account actions.

Device and Technical Information

IP address.
Browser and device type.
Operating system.
Login time and session information.
Pages and platform features used.
Technical logs and error information.

2. How We Use Your Information

We use personal information only for clear platform and business purposes connected with Fairplay services.

Create and manage your Fairplay ID.
Confirm login and account security.
Process deposits, withdrawals and account transactions.
Settle bets and maintain betting or game records.
Check eligibility for offers and promotions.
Answer support requests.
Detect fraud, account misuse and security threats.
Improve platform performance and fix technical problems.
Meet legal, regulatory or dispute requirements that apply to us.

3. Cookies and Similar Technology

Fairplay uses cookies and similar tools to keep important website functions working, remember account sessions, understand site use and improve performance.

Your browser gives you controls for cookies. Blocking essential cookies can stop login, account settings or other parts of the platform from working correctly.

4. When We Share Information

We share information only when a service, security process or legal duty requires it. We do not treat personal data as public account information.

Payment providers that process deposits or withdrawals.
Game or technology providers that support platform services.
Hosting, security, fraud prevention and technical service providers.
Professional advisers where a valid business or legal need exists.
Authorities or other parties when law requires disclosure.

Service providers receive the information needed for their task and must handle it under the applicable agreement and law.

5. Data Security

We use technical and organisational controls to reduce the risk of unauthorised access, loss, misuse or disclosure. No online system offers absolute security, so users also need to protect their login and device.

Keep your Fairplay password private.
Never share an OTP or payment PIN.
Use the official Fairplay website and support channels.
Do not save login details on a public or shared device.
Contact support quickly after suspicious account activity.

6. Data Retention

We keep information for as long as we need it to run the account, complete transactions, resolve disputes, prevent fraud and meet legal or record-keeping duties.

Retention time differs by data type and the reason we hold it. When we no longer need information, we delete, anonymise or otherwise handle it under the applicable retention process.

7. Your Privacy Requests

Depending on the law that applies to you, you can have rights over your personal information. These rights can include access, correction, deletion, restriction or other available privacy requests.

Some information must stay on record when a legal, fraud prevention, transaction or dispute requirement applies. We explain any limit that affects a valid request.

8. Marketing Messages

Where Fairplay sends promotional messages, we use the contact details and preferences linked to the relevant communication. Use the unsubscribe or account preference route where available to stop optional marketing.

Important account, transaction, security and service messages can still reach you when they are needed to operate your account.

9. Children and Underage Users

Fairplay services are for users aged 18 or above. We do not allow an underage person to create or use a betting account.

Contact official support if you believe an underage person has supplied information to the platform so the account and data can receive the required review.

10. Third-Party Websites

A Fairplay page can contain a link to another website or service. That third party controls its own privacy practices once you leave our platform.

Read the privacy policy of the external service before you send personal or payment information to it.

11. Changes to This Privacy Policy

We update this Privacy Policy when our services, data practices or legal duties change. Check the latest version on the Fairplay website for the current policy and effective date.

12. Contact Us About Privacy

Use the official Fairplay Contact Us page or account support route for privacy questions, correction requests or other data concerns. Share only the information needed to identify and handle your request.